In 2020, we saw many of our staff achieve service levels that are a testament to the culture we look to have and retain in our businesses; a working environment where people feel part of a family. Across a business of close to 1,000 employees 32% have dedicated 15 years to our businesses.
As proud as it is to have such long serving members of staff, we also focus on ensuring that those at the very start of their working lives have the opportunity to become long serving members of the team. This starts at the very beginning, even before people are job hunting and are in school looking at career directions.
Across our businesses we engage with informal and formal work experience such as Project Trident in 2020 providing work experience for school students under the mentorship of technical and operational staff; and cooperation with Universities and industrial training centers in the UK, Europe and America.
Nearly all of our workforce are directly employed by our businesses with almost 80% working in operational and manufacturing roles.